Yes, in my case, that would be "AT&T"...and they are currently at my disposal right now! I have indeed waged war with them! And you ask, why? Let me tell you, please!!
My bill was due on July 7th, and I paid $151.48, and put $53.47 in claims, because they couldn't tell me where those charges came from. They told me that someone would call me back, but alas, never did. So I think that everything is hunky doory, right? Then wham, on Saturday, my cell phone isn't working, but my home phone and my DSL are? WTH? Did I mention that I went out of town to the lake all weekend and that Tay is in Branson with her father and they have no way of contacting me and vice versa?? So Saturday I couldn't get in touch with AT&T customer service, go figure! Sunday comes along and I am able to get ahold of someone and they said this.."I can't seem to figure out why your mobile has been suspended, you don't have any late charges or late fees?" "Hmm, but I can't turn your phone back on, because I don't know why they turned it off in the first place." Someone please explain this mumbo jumbo to me, cause it sure ain't making sense!! So me, desperate to have connection with my daughter said, so If I pay the bill that isn't even due till 8/7, will that turn on my phone? She says, Oh, yes ma'am, so I pay the blankety blank thing...no cell phone ever got turned back on.
So today is Monday, still no cell service, I'm seeing RED DAGERS!! I called them at precisely 8 am, and just now got off the phone. Heidi, the sweet girl that she is, had to turn it back on, but of course I wanted upper management to handle my rage. So luckily I got 2 very understanding gals on the phone, oh but I did mention that I was about to go postal and tell them to stick all 3 of my AT&T services where the sun doesn't shine(this is the rated version).
Apparently, that person back on 7/7 didn't actually put those charges in claims, so they turned my phone off over 50 smackers. Yes, 50 smackers!! Craziness, huh? So now they are trying to make me a "very satisfied customer"... I told them, I guess 6 years of paying bills on time does nothing for ones account. If your willing to turn it off over such a petty amount, then perhaps I do need to go elsewhere. So they are trying to make me a happy customer, this gal is supposed to call me back when she gets all my credits done. Think she really will??
Dad's grave
6 years ago